FAQs

We usually process orders within 3 to 4 business days. However, the time may vary depending on the product and availability.

Shipping time is the time it takes for your order to reach you after it has been shipped. It usually takes about 2 to 4 weeks for orders to arrive, but this can vary depending on the distance and customs.

If your order has multiple items, each item might be shipped from a different warehouse, depending on availability. Items may also be sent separately if some are on backorder.

To cancel your order, please email us at grabnookofficial@gmail.com within 24 hours of placing it. If more than 24 hours have passed, we may not be able to cancel it. If the order has already been shipped, you will need to wait for it to arrive and then return it.

If your order gets stuck at customs, returned, or lost, we will either send a new package with faster shipping or refund your money once the package is returned to us.

Our prices do not include taxes. You may have to pay customs duties or taxes when your order arrives. These charges depend on your local customs office, and we are not responsible for them.

To return an item, email our customer support at grabnookofficial@gmail.com with your order details and the reason for the return. We will help you through the return process and give you the return address.

Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product. In those cases, we will provide a prepaid return label or pay for the courier.

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Feel free to contact us at contact@grabnook.com.