Is Shipping Free?
Yes, shipping is free worldwide on all items at Grab Nook.
What is the Processing Time?
After you place an order, we process it within 3 to 4 business days. Please note that processing times can vary depending on the product and its availability.
What is the Shipping Time?
Shipping time refers to the time it takes for items to be delivered after they have been processed and shipped. Since orders are shipped from various domestic and international warehouses, please allow an estimated 2-4 weeks for delivery. This duration varies depending on the product’s travel distance and customs procedures.
Why Is My Order Being Shipped in Different Packages?
For multi-item orders, each item may be shipped from different international warehouses to expedite delivery. In cases where an item is popular and backordered, we might ship your items at different times and in different packages to prevent delays and ensure you receive your order as quickly as possible. Consequently, your order may arrive in multiple packages at slightly different times.
How to Track Your Order?
Once your order is shipped, we will provide you with a tracking number or link. You can use this to track the status of your shipment. Tracking information may not be immediately available and could take some time to update.
What to Do If You Want to Cancel Your Order?
If you need to cancel your order, please contact us at contact@grabnook.com within 24 hours of placing the order. While we cannot guarantee cancellation after this period, you can still inquire about the possibility. Orders move quickly through processing and may be shipped within 2 to 4 business days; once shipped, cancellation is not possible. If the order has already been shipped, the only option is to return the order upon receipt.
What Happens If My Order Gets Stuck or Lost in the Mail?
All orders from Grab Nook come with insured shipping and handling. If your order is stuck at customs, sent back, or lost during delivery, we apologize for the inconvenience as these issues are beyond our control. However, since your package is insured, we will either send you a new package with expedited shipping and full tracking or issue a refund if the package is returned to us.
Will I Be Charged for Customs and Taxes?
The prices listed on our site are tax-free in USD. However, you may be liable to pay duties and taxes once you receive your order. These charges are levied by your local customs office and are your responsibility. We are not responsible for delays caused by customs. For details about these charges, please contact your local customs office.