FAQ

Frequently Asked Questions

What is Grab Nook?

Grab Nook is an online store where you can find high-quality clothes for women. We carefully select fashionable and affordable outfits to help you look your best.

How can I contact customer support?

You can reach our customer support team by emailing grabnookofficial@gmail.com. We are available from 9 AM to 6 PM, Monday to Friday.

Where is Grab Nook located?

Grab Nook is an online-only store based in Kolkata, India. We ship our products to customers all over the world.

What payment methods do you accept?

We accept payments through PayPal.

How can I track my order?

After your order is shipped, we will email you a tracking number. You can use this number on our website "Track Order" page Link to check where your package is.

Is shipping free?

Yes, we offer free shipping on all items worldwide.

How long does it take to process my order?

We usually process orders within 3 to 4 business days. However, the time may vary depending on the product and availability.

How long does shipping take?

Shipping time is the time it takes for your order to reach you after it has been shipped. It usually takes about 2 to 4 weeks for orders to arrive, but this can vary depending on the distance and customs.

Why is my order shipped in different packages?

If your order has multiple items, each item might be shipped from a different warehouse, depending on availability. Items may also be sent separately if some are on backorder.

What if I want to cancel my order?

To cancel your order, please email us at grabnookofficial@gmail.com within 24 hours of placing it. If more than 24 hours have passed, we may not be able to cancel it. If the order has already been shipped, you will need to wait for it to arrive and then return it.

What happens if my order gets stuck or lost?

If your order gets stuck at customs, returned, or lost, we will either send a new package with faster shipping or refund your money once the package is returned to us.

Will I have to pay customs fees or taxes?

Our prices do not include taxes. You may have to pay customs duties or taxes when your order arrives. These charges depend on your local customs office, and we are not responsible for them.

What is your return policy?

You can return items within 10 days of delivery if they are unused, in their original packaging, and in the same condition as when you received them.

How do I start a return?

To return an item, email our customer support at grabnookofficial@gmail.com with your order details and the reason for the return. We will help you through the return process and give you the return address.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product. In those cases, we will provide a prepaid return label or pay for the courier.

When will I get my refund?

After we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method.

Are there items that cannot be returned?

Some items, like personalized or intimate products, may not be returnable for health and safety reasons. Please check the product description or contact us for more information.

What if my refund is late or missing?

If you haven't received your refund, please check your PayPal account. If it's not showing, contact us. If it shows on PayPal but hasn't reached your bank, contact PayPal or your bank.

How do exchanges work?

Exchanges work the same way as returns. Once we receive the returned item, you can place a new order for the item you want.

Should I return my item to the manufacturer?

No, please do not send your purchase back to the manufacturer. We will provide the correct return address by email.

Have more questions? Feel free to contact us at grabnookofficial@gmail.com.

What sizes do you offer?

We offer sizes from XS to XXL. Please check the "SIZE CHART" on our website for more details.

How do I know what size to order?

Each product page has a size chart. Measure yourself and choose the size that matches your measurements.

What is your return policy for clothes?

We accept returns for clothing within 10 days of purchase, as long as the items are in their original condition with tags attached.

How should I take care of my clothes?

Follow the care instructions on the product page and the garment’s label. We generally recommend washing at a low temperature and not using a dryer to keep your clothes in good condition.

If you have more questions, please contact us at:

EMAIL: grabnookofficial@gmail.com

Thank you for choosing Grab Nook. Happy shopping!